Cape Girardeau County Sheriff's Office
Jackson, Missouri
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UPDATE: Due to the COVID19 pandemic the Cape Girardeau County Sheriff's Office will not be allowing any property of any type into the jail. All lobby video visitation is cancelled until further notice. Off-site video visits are still being allowed. Attorney and probation/parole visits are being done in the old visitation over the phones. All clergy visits and worship services are canceled until further notice. We ask you not to visit our facility during this time. We will update here and on Facebook as things change. 


The Corrections or Jail  Division is responsible for the housing and management of inmates with both state and federal charges. The jail facility is designed to meet guidelines to house federal prisoners.

The jail division is staffed with deputies and correctional officers that are trained how to supervise and manage the large number of inmates that the facility houses.

Responsibilities of the jail division staff include some of the following:

Security of inmates.
Enforcing jail rules and policies.
Responding to inmate disturbances.
Maintaining a clean jail environment.
Providing nutritional meals to inmates.
Maintaining a peaceful jail environment.
Transportation of inmates.
Monitoring health and obtaining medical attention for inmates.
Escorting inmates to and from court.

Inmates of the jail have access to collect telephone calls only and are allowed to make telephone calls only during certain hours of the day. Telephone messages of any kind are not allowed to be passed to inmates from outside citizens.

If you are having problems getting collect calls from an inmate or if you wish to block an inmate from calling you, please call the Sheriff's Office and ask to speak with a member of the Jail Staff.

Visitation information and rules can be found below.

See Inmate Mail Procedures Below



See update above due to CORONA-19

 Family and friends will be able to schedule visits and have visits from the comfort of their own home, office or anywhere equipped with a computer, camera and high speed internet access. The same system can be accessed through an app on Android and I-phone apps. For those who don’t have access to a computer or smart phone, visitation for the entire jail system will still occur at the Jail utilizing the video visitation terminals located in the facility.

Visitation will no longer be confined to a one-day Saturday only policy. Safety and security for the inmates and staff will be increased by not having to move inmates to the visitation area. Inmates will instead visit from their housing units using the video visitation terminals.

Inmates will be limited to a 15 minute visit that will have to be scheduled at least 24 hours in advance but the system will allow for more than one visit a week if done off-site.


Scheduling and conducting visits without having to drive to the Cape Girardeau County Jail facility will save time, money and will be more flexible to adjust to family and friends schedules. Visits can be scheduled for you to visit from your home computer or from the app you can place on your Android or I-phone.

On-site video visits are at no cost to the public, however, there is a fee for off-site visits.

On-site visits will be on

Tuesday 9 a.m. to 4 p.m. and Thursday 9 a.m. to 4 p.m., will have to be scheduled 24 hours in advance and are also limited to 15 minutes.

Attorney, Probation and Parole, Division of Family Services, clergy representatives will still be able to have face to face visits.

If you have any questions concerning video visitation we encourage you to visit the Securus link below or you may contact the Cape Girardeau County Jail at 573-243-3551 option 1, or email through our “Contact Us” at

For further information or to learn when you can schedule a visit, please read the following information, visit the Securus link at the bottom or contact the Jail Division at 573-243-3551-option 1.


Frequently Asked Questions About

Video Visitation at Cape Girardeau County Jail

QHow does the video visitation system work?

A:  Inmates will visit with friends and family from a video visitation terminal in their housing unit.  Friends and family will visit from a similar visitation terminal in public visitation area located in the administration lobby of the Sheriff's Office.  These visits are referred to as "onsite" or "Public visitations.

This system will allow visitors to still come to the jail for visitation and it will also allow friends and family to conduct a "remote" or "at-home" visit from home using a computer or tablet with a camera and high speed internet access.

Q.  How often can I visit inmates?

A:  Each inmate is allowed one 15 minute visit from friends and family members weekly at the jail.  Inmates can have unlimited remote visits from home.

Q. Do I need to come at a certain time to see my inmate?

A:  Friends and family can schedule visits with inmates during any time visitation is allowed.  Public visitation hours are:

      Tuesday and Thursday form 9:00 am to 4:00 pm

Q.  Do I need to schedule my visit or can I just show up?

A:  Visits need to be scheduled at least 24 hours in advance.  Visits can be scheduled by either:

      1.  Using a video terminal in the public visitation area (lobby)

      2.  Using the website at  Click on "Schedule an

           onsite visitation" at the bottom of the page and follow the steps listed.

       When you schedule your visit, be sure to write down the following items:

            1.  The date and time of your visit

            2.  Six digit PIN number because you will enter this at the time of your visit

            3.  The video terminal you are assigned to (I.E. Public 1, Public 2, etc)


Q.  Is there a charge for video visitation?

A:  Each inmate will continue to receive one free onsite visit each week.

Inmates can now receive unlimited remote/at-home visits each week.  "At-home" visits normally cost (see for current rates) for 15 minutes.

Q.  When can I visit?

A:  On-site Public visitation hours are:

      Tuesday and Thursday form 9:00 am - 4:00 pm

At-home visits can be scheduled every day of the week during the following hours

       Monday 6:00 - 9:00 pm

       Tuesday 9:00 am - 1:00 pm and 4:00 - 6:00 pm

       Wednesday - Sunday 9:00 am - 1:00 pm and 4:00 - 9:00 pm

Q.  What do I need to do to visit from home?

A:  You need either:

      A computer, high speed internet access and webcam

      An Android tablet/phone, high speed internet access and the Securus Video Visitation

      app form the Play Store

You will need to do the following:

      1.  Create a visitation account at

      2.  Request access to visit Cape Girardeau County Jail.  Your request will be reviewed

           by jail staff. 

       3.  Once you are approved to be an at-home visitor, you can then schedule at-home visits.

        NOTE:  No account is currently required for on-site visitation.

Q.  Is there anything else I should know?

A:  Here is some other helpful information:

     1.  There will be NO age restriction for visitation.  However, ALL visitors 17 years

           of age and under must be accompanied by an authorized visitor.

      2.  Photo ID will be required for ALL visitors 17 years of age or older.  Acceptable forms

           of ID will be, but not limited to, Driver's Licenses, State ID cards, School ID, and

           Military ID.  Other forms of photo ID may be accepted if valid.

       3.  Children not allowed to visit may not be left unattended in the lobby.

       4.  If you have any questions about visiting from home, visit

   for further information.

       5.  Arrive at least 5 minutes early for your visit.  You will not get extra visitation

            time if your visit starts late.

       6.  Any activity deemed inappropriate (i.e. wearing revealing clothing,

            inappropriate display of body parts, recordings/photos made or displayed by phone or

            electronic device) will result in the visit being discontinued and possible loss of

            future visits. 


 To learn more about Securus Phone and Video Visitation, click on links below:



Mobile App Feature - click here:





The only property inmates are allowed to receive by family members are:


3 pair of white socks (still in new unopened package)
3 pair white brief underwear (still in new unopened package, boxers or boxer briefs will not be accepted)
3 white bras (no under wire)




Only prescription medications for inmates are permitted and they must be approved by the facility nurse. Inmate's personal property will not be released to family members on Saturdays, you must pickup the property on any other day of the week except for Saturdays. Inmates can purchase miscellaneous items such as stamps, deodorant, shampoo, etc. off of their commissary fund. Money can be left for inmates at any time for their commissary fund.

If you are currently on probation or parole or you have been incarcerated within our jail within the last year, you will not be permitted to attend visitation.

Severe violation of visitation policy or any serious problems resulting from the inmate as a result of visitation could result in the loss of future visitation privileges.




 EFFECTIVE 01/01/2014

 To expand the safety and security of the Cape Girardeau County Detention Center for inmates and Staff, the following changes are being implemented to the way in which this facility will handle inmate mail.

 All non-privileged correspondence entering the Jail Facility must be post cards

a) All postcards must be standard white postcards, no index cards or photographs.

b)Postcards must be no larger then 5” X 7”.

c) Postcards will have their stamps removed and discarded prior to delivery to the inmate.

 d)Postcards must be addressed with the return address clearly      readable.

                   e)There will be no limit on how many postcards inmates can receive but inmates will be limited to ten postcards in their cell at any one time.

 f)Unacceptable postcards will be returned to sender

 1) Defaced or altered postcards are unacceptable

 2) No plastic/wrappings on postcards.

3) No labels or stickers will be accepted

 4) No postcards with watermarks or stains

 5) No postcards with bio-hazards, including lipsticks or perfumes

 6) No postcards depicting nudity, weapons, alcohol or gang references

 The format for out going mail will not change. Inmates are allowed to send out letters or postcards in mail leaving the Facility. Detainees may purchase paper, pens and stamped envelopes from the Facilities Commissary. There is no limit restricting the amount of letters the Inmate may send out.



 EFFECTIVE 09/22/2017



The Cape Girardeau County Jail now operates an E-mail program for inmates for friends and family that would like to utilize this service. This service only allows for incoming E-mails to Inmates, no outgoing E-mails will be allowed.


The rules for this service are as follows:


-The Inmate E-mail can be sent through:


This is an incoming email system only, inmates cannot reply by email.



 -In-coming E-mails are to be limited to 500 words or less.

  -This service is a privilege and can be changed at any time.